Please read these important notes about our Money Back Guarantee. While we do not have to issue many refunds due to failure, as our students have a very high success rate at passing their exams, our two conditions above are very basic. The notes below further explain how to qualify and request your refund, if required: You do not have to apply for a refund just because you fail your exam - we are here to help you pass! You have purchased study/exam preparation tools for a specified period of time (subscription). For example: if you purchased a study course from SeeWhy Learning for a 4 month subscription online access, and you write your exam 6 weeks after purchasing your course and fail, you have the option to request a refund after that exam attempt (your access to the study tools will be terminated immediately on your request for a refund) or continue to use the study tools access for your next exam attempt. If you fail again, and that is highly unlikely using our study tools, you may apply for your refund at that time. Please contact us if you have any questions about your SeeWhy Learning study subscription and your provider's exam. Read the two conditions above for our guarantee. There are no exceptions to these two (2) simple conditions, so please do not request an exemption to them. SeeWhy Learning is the only provider of exam preparation study tools that offers a money back guarantee. When submitting your refund request your failure notice must be one of the following: a) a PDF document file format of your exam transcript issued by the exam provider; b) a scanned copy of the transcript if mailed to you; c) a screenshot of the exam provider's transcript if only provided online. We will not accept a copied, text only, email of your transcript. All exam providers provide a transcript in one of the above methods. The money back guarantee only applies is you actually wrote the exam and failed. You will not receive a refund if you simply want to cancel. If you purchased your study tools from SeeWhy Learning through a corporate special pricing program, and are not sure if you qualify for the money back program, please contact us to clarify. If a subscription extension is requested, usually due to personal reasons (family issues such as birth or illness, for example), the money back guarantee will not apply to the extended period after your paid subscription period expires. The money back guarantee does not apply if your only purchase was the online study guide. It also does not apply to the optional purchase of a printed version of the study guide when purchasing your course selection success package.